Service Engineer
Systems Solutions is an Information Technology Managed Services Provider located in Paducah, KY. We are looking for a Field Service Engineer to join our team!
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Applicants should have strong customer service skills and experience troubleshooting Microsoft Desktop systems and applications. Experience supporting general networking, Microsoft Server operating systems, and virtualization is a plus.
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Benefits include:
generous PTO, 401k, health insurance, disability, life insurance, and other benefits.
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Systems Solutions invests in employees to encourage growth and long-term employment relationships.
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Flexible schedule/ work from home:
This position will report to our Paducah office, but will consist of partial work from home, partial work at client locations in the Harrisburg, IL area, and partial work from the Paducah office.
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Essential duties and skills include:
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- Strong Customer Service Skills
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- Providing Level 1 and Level 2 Remote and Onsite technical support to clients.
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- Works effectively within a team structure.
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- Can effectively implement and provide support for business-class hardware/software.
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- Work within a ticketing system and maintain a ticket queue.
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- Maintain thorough, accurate, and up-to-date client documentation.
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- Maintain up-to-date records of work performed on trouble tickets.
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- Maintain a high level of customer satisfaction.
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- Communicate effectively with users to provide updates on trouble tickets.
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- Maintain appropriate industry skills and certifications.
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Ideal
Qualifications:
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- An Associates or Bachelor&s;s degree in a technology-related field.
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- 1-3 years providing IT support in a business environment.
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- 1-3 years customer service experience.
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Estimated Salary: $20 to $28 per hour based on qualifications.
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